FREQUENTLY ASKED QUESTIONS

With our 20 years of experience we have seen the pain points of Industry and the objective is to provide apt solution with reasonable pricing transparently. The aim is to become a one stop solution for a range of services required for MHE sector’s customers and provide ample opportunities to service engineers for their financial independence.

Wide reach and connect at all levels of supply chain we are providing basket of service consolidated solutions for MHE customers. The portal is designed for satisfactory user friendly experience alongside competitive pricing.

An AMC typically is designed for periodic servicing and most of times some amount of advance is paid, besides the call attending time is pretty long. Service on call essentially for breakdowns / emergencies or prompt service in committed timeline.

Go to www.mheguru.com and register with us for free and you can then just log in and book service request. Or call us on xxxxxxxxxx to get started.

The ratings are very closely monitored by our backend team and the service partners are giving the business purely on the performance matrix. Objective is to give value to quality service.

We guarantee 100% refund in 48 working hours of payment made for service booking in the event of no service provided / cancellation for service call not attended in committed time.

We give 3 log in for free registered companies, for more please connect with us on service@mheguru.comm for more assistance.

There is no limit to no. of services being booked.

Since the ticket size of service charges are very low and considering the criticality to immediately attend call we take extra efforts to ensure timely services are executed. However for special credit terms please send your request for corporate tie-up on service-corporate@mheguru.com

In the event of no-service / service engineers inability to offer solution to breakdown we take the ownership and you don’t pay a peny.

Services are executed in customer premises, we expect customers will provide adequate support to service engineers and treat them nicely. The idea is to appreciate the customer’s support to us by using this feature.

We are a marketplace, we offer you consolidated summarised comparison for your requested inquiry / RFQ for spares parts or accessories. Not only best price but will give you choices on the base of your preferences.

The process is seamless and simple for customer convenience, only raise one RFQ and get ready consolidated comparison with all criteria. Place order directly on vendor. Besides because of our wide network we assure you to give availability of parts at best possible price.

With our large reach we assure the best prices and more importantly through our stringent quality cheques and frequent audits we ensure quality of component / spares supplied. Customer is free to take risk to go to vendor directly but what happens if>>..????

All high value parts purchased from us comes with our in-build 6 month manufacturing warranty.

Flexible options available with different suppliers chose your preference and place PO directly.

The booking to be done 3 working days in advance so as to give 100% assured deployment with all predefined safety requirement to avoid last minute chaos.

Go to www.mheguru.com and register with us for free and you can then just log in and book your required MHE. Select your parameters from options and you’re good to go. Need assistance we are happy to serve.

We offer you choices for short term rental however for equipment rental without operator please send us your request on service-rental@mheguru.com or call us xxxxxxxxx

Please refer our MHEGuru.com Consultancy link.

Yes we do at a nominal service charge as applicable.

MHE on call is exclusively for short term rental requirement mainly supporting immediate requirements of industry for shut/downs or project works. Long term rental we can help you out through our MHEguru-consultancy link.